The Platform
Healix Engage coordinates patient relationships across the full journey — from first enquiry to long-term retention — so nothing falls through the cracks.
Built Different
Most hospital tools manage a task — book an appointment, send a reminder, log a call. Healix Engage is designed differently. It holds the entire patient relationship over time, giving every team member the context they need to act at the right moment.
Platform Architecture
Each layer addresses a different dimension of patient engagement. Together, they form a complete system for managing patient relationships at scale — built for multi-speciality hospitals with high OPD volumes and complex patient journeys.
Maps every patient across enquiry, appointment, consultation, diagnostics, treatment, follow-up, and reactivation. The backbone of the platform — every other layer builds on this foundation.
Coordinates calls, WhatsApp messages, reminders, nudges, and follow-ups. Ensures the right message reaches the right patient at the right stage — without manual coordination overhead.
Agent worklists, missed-call queues, appointment management, and SLA tracking. Keeps every team member focused on what matters most — with priorities automatically surfaced.
Surfaces drop-offs, response delays, and friction points before they compound. Auto-summarises every call and chat. Recommends next-best actions to agents in real time. WhatsApp self-booking runs without agent involvement.
See all AI features →Connects telephony, web forms, WhatsApp Business API, and HIS/EMR systems. Works with your existing infrastructure — no rip-and-replace required.
Healix Engage isn't a platform with AI bolted on. The AI layer sits across every call, message, and follow-up — surfacing the right action, for the right patient, at the right moment.
Explore All AI Features →Core Modules
Healix Engage ships with 11 purpose-built modules for hospital patient engagement — each designed to work independently and better together.
Complete patient profile with lifecycle stage, history, and next recommended action.
Visual map of every patient's stage progression from enquiry to long-term retention.
Structured WhatsApp conversations at each lifecycle stage via the WhatsApp Business API.
Capture, qualify, and route every inbound enquiry to the right team with full context.
Unified view for agents handling inbound and outbound calls with full patient context.
Auto-assign and track callbacks for every missed call. Zero leakage from high-intent patients.
Book, reschedule, and track appointments with automated reminders and confirmation flows.
Prioritised task lists for every team member, automatically populated based on patient stage and SLAs.
Link campaigns to downstream patient journey progression. Track what converts, not just what clicks.
Analytics on drop-offs, delays, and engagement health. Surface friction before it compounds.
Hospital-wide and team-level operational and engagement dashboards for every role.
Built for Every Team
Healix Engage gives each team what they need — without asking them to use a tool designed for someone else.
See the full patient context before picking up the call. Handle inbound, manage callbacks, complete follow-up tasks — all from one console. No switching between tools.
Monitor team performance, SLA adherence, and queue health in real time. Identify bottlenecks before they become problems. Act on data, not reports.
Run campaigns and track how they convert into appointments and consultations. Connect campaign spend to patient outcomes — not just reach and clicks.
Know what a patient needs before they walk in. See prior consultations, pending follow-ups, and open care gaps — so every clinical interaction starts from context.
Track patient lifecycle health across the hospital. See where patients are dropping off and where growth is being left on the table — in one view.
Deploy on existing infrastructure. Integrate with telephony, WhatsApp Business API, and HIS/EMR systems through standard connectors. Minimal setup, maximum compatibility.
A 30-minute walkthrough of the console, the conversion dashboard, and the AI. We'll map your specific drop-off points — no obligation, no jargon.
Outcome benchmarks are what hospitals can target over time, not trial results.